So what are your options if you have Oracle Managed (a.k.a. Autonomous)? We know that you do not have access to the server.
if you go to the following URL for your Oracle Managed OAC
Double click on the 0 after the entry obis.EVALUATE_SUPPORT_LEVEL and change to a 2.
Since this is Oracle Managed you will need to submit an SR for Oracle to restart your server for this change to take effect.